A few useful answers.
What to know about choosing fabrics, configuring your windows and ordering from The Linen Trees.
Are the curtains and Roman shades made to order?
Yes. Choose an available fabric color, lining and measurements in the product configuration. Curtains offer Two Pinch Pleat, Three Pinch Pleat or Cartridge Pleat and a single panel or pair. Roman shades are flat and cordless, with inside or outside mounting. Review the final configuration and price before checkout.
How do I request free physical fabric samples?
Choose colors on the fabrics page and add them to your shortlist. You can request up to 25 colors with your name, email and US mailing address. Confirm use of your mailing information and send the sample request. No checkout or payment is collected.
Adding a color to the shortlist does not send a request. Keep the confirmation reference after submitting. This confirms the request, not shipment; sample dispatch has no confirmed time window.
How much will my curtains or Roman shade cost?
Price depends on the measured configuration and options. Enter your dimensions, choose lining and, for curtains, a heading to see the current planning estimate. Hardware, tax, shipping and installation are separate. The final price and shipping charge are shown before payment at Shopify checkout.
The curtain cost guide includes clearly specified examples and a planner using the same price service as the product pages. Examples are not a minimum price for every window.
What width do I enter for curtains?
Enter the full rod or track coverage width once, whether you choose a single panel or a pair. Do not divide or double the width for a pair. Enter the finished drop measured from the actual hanging point. The configuration handles the fabric allowance.
Curtain coverage is available from 12 to 144 inches, with finished drop from 20 to 144 inches; some very narrow configurations cannot be priced. Read the curtain measuring guide before ordering.
What measurements do I enter for a Roman shade?
For inside mount, enter the exact opening measurements without subtracting a clearance allowance. For outside mount, enter finished coverage including your chosen overlap. Check recess depth and obstructions. Flat cordless Roman shades are available from 12 to 120 inches wide and high.
Use the Roman shade measuring guide. You arrange measurement and installation; ask the studio before ordering if you are unsure.
Which lining and curtain heading can I choose?
Choose unlined, privacy lining or blackout lining. Privacy and blackout lining use the same pricing rules. A lining label does not guarantee the light control of the complete installation; review the physical fabric and your requirements before ordering.
Two Pinch Pleat and Three Pinch Pleat are pinched at the very top edge, with no unpinched band above the pinch. Cartridge Pleat has rounded, unpinched folds. All three headings share the same curtain pricing rules. Compare the headings.
Are curtain hardware and installation included?
Curtain hardware is purchased separately. Complete K-Rail and Architrac kits include compatible brackets, carriers and installation components, and both systems work with all three offered curtain headings. You arrange installation. Roman shades use their own headrail.
Hardware runs wider than 84 inches ship in joined sections. Review the join disclosure and acknowledgement when configuring. Read the hardware guide.
When will an order ship, and what does shipping cost?
Available products ship within 3–4 weeks of purchase; carrier transit is additional. Check the selected product’s availability. Colors marked for studio confirmation cannot be ordered until availability is confirmed.
We ship to the United States. Standard shipping is $25 for orders below $100 and free for orders $100 and above. No expedited shipping is offered. Physical samples are handled separately and have no confirmed dispatch window. Read the delivery details.
Can I return, change or cancel an order?
All sales are final. Returns are not accepted. This policy does not limit your rights for defective or incorrectly supplied goods under applicable law.
Contact customer care promptly if you need a change or cancellation. Requests are reviewed before production; a request does not guarantee a change or cancellation. For damage or an incorrectly supplied item, contact the studio with your order reference and photos. Read the full policy.
How do I ask about my order or window?
Contact The Linen Trees studio through the message form or email info@thelinentrees.com. Include your order number or checkout reference for order questions. Keep payment details and full addresses out of the message.